ISO 20000 is used for IT Service Management (ITSM) as a standard for the provision of IT services. Meanwhile, during growing number of IT service providers undergoing with ISO 20000 Certification, to provide evidence of their compliance with the standard and to a signal quality to retain customers. The reason for this can be seen in the increasing importance of the use of information technology (IT) to support business processes and transactions for many companies is that IT departments no longer have a monopoly days for delivery of IT services, but the relationships between functional and IT departments are regarded as customer/supplier relationship (also) depends on the market and competition mechanisms. As a result, both IT departments and IT vendors increasingly act in a cost- and performance-oriented manner.ISO 20000 Certification standard follows to carry the demand for standardization as a principle of industrial production to the delivery of IT services. Besides, the quality of management approaches similar pursued by the ISO 9000 standard. Through a targeted and systematic use of a set of instruments, the needs, requirements and expectations of customers regarding the quality and cost of IT services to be paid.ISO 20000 CertificationIT Service Management
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